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KPA Mobile Urgent Care

High Plains Health Plan Care with UrgentCare2go™Uploaded Image

When you or a family member needs medical attention, traveling to a clinic can add more stress to an already difficult day. UrgentCare2go™ brings professional medical care to eligible patients at home, work, or another approved Texas location.

Kasberg, Patrick & Associates, LP employees enrolled in the High Plains Health Plan Option 4 may be eligible to receive care through participating Employers Health Network providers. Verify your benefits and network participation before scheduling a mobile visit.

What Does the KPA Plan Include?

The available plan information lists the following office-visit costs for the High Plains Health Plan Option 4:

  • $0 copay for a primary care visit

  • $0 copay for a specialist visit

A $0 office-visit copay does not mean every service is provided at no cost. Mobile visits, laboratory testing, medications, procedures, medical supplies, imaging, and other services may be processed separately.

Your actual responsibility may depend on:

  • Current eligibility

  • Medical necessity

  • Network participation

  • Deductible or coinsurance requirements

  • Prior authorization

  • The services provided

  • Plan exclusions and limitations

An insurance card does not guarantee coverage or payment. For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can KPA Employees Use UrgentCare2go?

Eligible KPA employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s current eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the KPA Plan?

Health Plans, Inc., also known as HPI, is the third-party administrator listed for the KPA High Plains Health Plan Option 4.

HPI can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Prior-authorization requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

For assistance:

  • Call HPI at (877) 734-6692

  • Visit the HPI Website

  • Have the member identification number from your insurance card available

How Do I Verify My Benefits?

Before booking a mobile visit, contact HPI at (877) 734-6692 and ask:

  • Does UrgentCare2go participate with my specific KPA plan?

  • Is a mobile medical visit covered?

  • Does the $0 primary care copay apply to this visit?

  • What deductible, coinsurance, or additional cost may apply?

  • Are laboratory tests, medications, procedures, or supplies billed separately?

  • Is prior authorization required?

  • Will I have a time-of-service responsibility?

  • Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and help prepare for the visit, but HPI provides the official explanation of plan benefits. Final coverage is determined when HPI processes the claim.

Is Prior Authorization Required?

Prior authorization depends on the service being requested and the requirements of the member’s plan.

Members and providers should contact HPI at (877) 734-6692 before receiving a service that may require approval. Ask whether authorization must be obtained by the member, ordering provider, or treating provider.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The KPA High Plains Health Plan Option 4 uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that UrgentCare2go and the treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

  • Use the EHN Provider Search

  • Call HPI at (877) 734-6692

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The available KPA plan information does not list a general specialist-referral requirement.

Certain specialist visits, tests, treatments, or procedures may still require prior authorization. Contact HPI before beginning specialist care to confirm the current referral and authorization requirements for your plan.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your KPA insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Please provide a safe, clean, and well-lit area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

KPA claims are submitted through the Employers Health Network.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, network participation, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is the appropriate next step.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your KPA insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.