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Kohl’s Employees Access Mobile Urgent Care

Two Centivo Plans with UrgentCare2go™ Across TexasUploaded Image

When you or a family member needs medical attention, traveling to a clinic may make an already difficult day feel more stressful. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved Texas location.

Kohl’s employees may be enrolled in the High Performance Plan Basic or High Performance Plan Plus. Both plans are administered by Centivo, but their copays, deductible requirements, and referral rules differ.

Verify your exact benefits and UrgentCare2go’s network participation before scheduling a mobile visit.

What Kohl’s Medical Plans Are Available?

Kohl’s employees may be enrolled in one of two medical plans:

  • High Performance Plan Basic

  • High Performance Plan Plus

The available plan information lists the following member costs.

High Performance Plan Basic

  • $0 copay for visits to a Kohl’s Wellness Center

  • $0 copay for Centivo virtual primary care

  • $25 copay plus the applicable deductible for primary care

  • $90 copay plus the applicable deductible for specialist care

  • $25 copay plus the applicable deductible for OB/GYN care

High Performance Plan Plus

  • $0 copay for visits to a Kohl’s Wellness Center

  • $0 copay for Centivo virtual primary care

  • $20 copay for primary care

  • $50 copay for specialist care

  • $20 copay for OB/GYN care

The $0 benefits listed for Kohl’s Wellness Centers and Centivo virtual primary care do not automatically apply to a mobile UrgentCare2go visit.

Laboratory testing, medications, procedures, medical supplies, injections, and other services may be processed separately. Members enrolled in the Basic Plan may also need to satisfy the applicable deductible.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, provider-network participation, referral requirements, deductible status, and the services provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Kohl’s Employees Use UrgentCare2go?

Eligible Kohl’s employees and their covered family members may be able to use UrgentCare2go for many non-emergency health concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Kohl’s Health Plans?

Centivo is the third-party administrator for the Kohl’s High Performance Plan Basic and High Performance Plan Plus.

Centivo can help members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Mobile medical-care coverage

  • Deductible and copay information

  • Referral requirements

  • Prior-authorization requirements

  • Claim-status questions

  • Provider-network participation

For benefit, authorization, or claim assistance:

Have the member identification number from your insurance card and your High Performance Plan name available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile appointment, contact Centivo at (855) 785-9389 and ask:

  • Does UrgentCare2go participate with my specific Kohl’s plan?

  • Is a mobile medical visit covered?

  • What copay applies to the appointment?

  • Does the Basic Plan deductible apply?

  • Are laboratory tests, medications, procedures, or medical supplies billed separately?

  • Is a referral or prior authorization required?

  • Will I have a time-of-service responsibility?

  • Are there service-area or provider-network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and help prepare for the appointment, but Centivo provides the official explanation of plan benefits. Final coverage is determined when Centivo processes the claim.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested.

Members and providers should contact Centivo at (855) 785-9389 before receiving a service that may require approval. Providers can also review authorization requirements through the Centivo Provider Portal.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, referral requirements, plan exclusions, and other conditions may affect how the claim is processed.

What Network Does the Plan Use?

Kohl’s High Performance plans use a Centivo-managed provider network that includes participating Baylor Scott & White Quality Alliance providers.

Not every healthcare provider participates with every Centivo plan. Members should confirm that UrgentCare2go and the treating medical professional participate with their specific Kohl’s plan before receiving care.

To locate or verify a participating provider:

Provide the employer name, exact plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The Kohl’s High Performance plans require a provider referral before beginning new specialty care.

Referral exceptions include:

  • OB/GYN care

  • Mental health care

  • Chiropractic care

  • Laboratory testing

  • X-rays

  • Occupational therapy

  • Physical therapy

  • Speech therapy

A referral exception does not necessarily mean the service is covered without prior authorization or member cost-sharing.

Without a required referral, the member may be responsible for the full cost of specialty care. Members should contact Centivo before scheduling with a specialist to confirm referral, authorization, and network requirements.

Providers can submit referrals through the Centivo Provider Portal.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your Kohl’s insurance card

  • A photo identification card

  • The name of your High Performance plan

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Please provide a safe, clean, and well-lit area where the medical professional can complete the appointment. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

Kohl’s claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s current eligibility, exact plan name, deductible status, referral requirements, prior authorization requirements, and claim-submission instructions before sending a claim.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your Kohl’s insurance card available so your eligibility, benefits, referral requirements, and network participation can be reviewed before the visit.