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Grayson Collins Electric Employees Access Mobile Urgent Care

Zero-Dollar PPO Visits with UrgentCare2go™ Across TexasUploaded Image

When you or a family member feels unwell, traveling to a clinic may add more stress to an already difficult day. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved Texas location.

Grayson Collins Electric Cooperative employees enrolled in the PPO Plan may have access to participating providers through the EHN Preferred Network. Members should verify their current eligibility and network participation before scheduling care.

What Does the Grayson Collins PPO Plan Include?

According to the available plan information, the Grayson Collins Electric Cooperative PPO Plan includes:

  • A $0 copay for primary care visits

  • A $0 copay for specialist visits

These amounts may not apply to every service provided during a mobile visit. Laboratory testing, imaging, medications, supplies, procedures, and other services may be processed separately.

Your financial responsibility may depend on eligibility, network participation, medical necessity, prior authorization, and the services provided. An insurance card does not guarantee coverage or payment.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Employees Use UrgentCare2go for Mobile Care?

Eligible Grayson Collins Electric Cooperative employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s benefits, medical needs, network status, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Grayson Collins PPO Plan?

Boon-Chapman is the third-party administrator for the Grayson Collins Electric Cooperative PPO Plan.

Boon-Chapman can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Prior-authorization requirements

  • Claim-status questions

  • Copays and cost-sharing information

  • Provider-network participation

Call Boon-Chapman at (800) 252-9653 or visit the Boon-Chapman Website. The company’s provider portal also supports eligibility, benefit, and claim-status inquiries.

Have the member identification number from your insurance card available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact Boon-Chapman at (800) 252-9653 and ask:

  • Does UrgentCare2go participate with my specific PPO Plan?

  • Is a mobile medical visit covered?

  • Does the $0 primary care copay apply to this visit?

  • Will I have a time-of-service responsibility?

  • Are laboratory tests, medications, or supplies billed separately?

  • Is prior authorization required?

  • Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the plan processes the claim.

UrgentCare2go can collect your insurance information and help prepare for the visit, but Boon-Chapman provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

Members and providers should call Boon-Chapman at (800) 252-9653 before receiving a service that may require approval. The Boon-Chapman Provider Portal can also be used to review eligibility, benefits, and claim information.

Prior authorization does not guarantee payment. Eligibility, medical necessity, network participation, and plan limitations may still affect how the claim is processed.

What Network Does the Plan Use?

The Grayson Collins Electric Cooperative PPO Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have elected to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm the provider’s participation before receiving care.

To locate or verify an in-network provider:

  • Call Boon-Chapman at (800) 252-9653

  • Use the Boon-Chapman member or provider resources

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested service, and service location when verifying participation.

Are Specialist Referrals Required?

The available Grayson Collins Electric Cooperative plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization. Contact Boon-Chapman before beginning specialist care to confirm the current requirements for your plan.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your Grayson Collins Electric Cooperative insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

Please provide a safe, clean area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

Grayson Collins Electric Cooperative claims are administered through Boon-Chapman.

Electronic claims: Payor ID 74238

Mailed claims:

Boon-Chapman
P.O. Box 9201
Austin, TX 78766

Boon-Chapman’s official materials confirm the Austin mailing address and ZIP code. Providers should verify the member’s current insurance card and claim-submission instructions before sending a claim.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your Grayson Collins Electric Cooperative insurance card available so your eligibility and benefits can be reviewed before the visit.