Get Convenient Urgent Care at Home with UrgentCare2go™

Mobile urgent care that comes to you when you are sick or injured

When an illness or minor injury interrupts your day, driving to a clinic and waiting in a crowded lobby may be the last thing you want to do. For eligible Hotchkiss Insurance Managers employees and family members, UrgentCare2go brings convenient urgent care directly to your home, office, or another suitable location within the service area.

Our mobile medical team provides timely evaluation and treatment for many non-life-threatening conditions. The goal is simple: make it easier to receive professional care without adding unnecessary travel and waiting-room time to an already difficult day.

A convenient healthcare choice for busy employees

Hotchkiss Insurance describes its workplace as offering comprehensive employee benefits and supporting employee well-being. When a covered employee needs prompt care, UrgentCare2go can provide a convenient complement to the healthcare resources available through the employee's medical plan.

Mobile urgent care may be especially helpful when:

• You feel too sick to drive safely.
• Your child is ill and leaving home would be difficult.
• You are balancing work, family, or caregiving responsibilities.
• You need care outside your primary care provider's available appointment times.
• You want to avoid unnecessary exposure to other illnesses in a waiting room.

UrgentCare2go is designed for non-emergency medical concerns. If symptoms may indicate a life-threatening emergency—such as severe chest pain, major trauma, signs of stroke, severe breathing difficulty, uncontrolled bleeding, or loss of consciousness—call 911 or go to the nearest emergency department immediately.

Conditions UrgentCare2go may treat

After reviewing your symptoms, medical history, and location, the care team can help determine whether a mobile urgent care visit is appropriate. Common concerns may include:

• Cold, flu, and COVID-like symptoms
• Cough, congestion, and sore throat
• Earaches and possible ear infections
• Sinus symptoms
• Fever
• Nausea, vomiting, or diarrhea
• Mild dehydration
• Allergies and minor allergic reactions
• Urinary symptoms
• Rashes and minor skin concerns
• Pink eye and other minor eye irritation
• Headaches and migraines
• Minor cuts, burns, sprains, and strains
• Other non-life-threatening illnesses and injuries

Services provided depend on the patient's symptoms, clinical findings, age, medical history, and the medical professional's judgment. A higher level of care may be recommended when testing, imaging, specialist evaluation, or emergency treatment is needed.

How insurance works for Hotchkiss Insurance Managers employees

Your exact coverage is determined by the medical plan in which you are enrolled—not by your employer's name alone. Carrier, network, copay, deductible, coinsurance, referral, and prior-authorization requirements can differ between plans and can change from one benefit year to another.

Before your appointment, UrgentCare2go can review the information shown on your current insurance ID card. This verification helps determine whether the service appears eligible for in-network benefits and what estimated patient responsibility may apply. Verification is not a guarantee of payment; the health plan makes the final coverage and claims decision after processing the visit.

Have these details ready:

• Member name and date of birth
• Member or subscriber ID
• Group number
• Current insurance card, front and back
• Patient's relationship to the subscriber
• Current address and contact information

If your card lists a third-party administrator or a separate provider network, both names may be important. The administrator may process the claim while the network determines participating-provider status. UrgentCare2go can use the phone numbers and electronic payer information printed on the card to verify the correct plan.

Copays, deductibles, and coinsurance

The amount due for a visit depends on the terms of your plan. Some members may have an urgent care copay. Others may need to meet part or all of a deductible before the plan begins sharing costs. Coinsurance may also apply.

Because benefits vary, do not rely on a coworker's cost or an insurance card from a previous year. Use your current card and ask for a benefit check before care whenever possible. You may also call the member-services number on the card to ask how mobile urgent care, in-home urgent care, or place-of-service billing is covered.

Prior authorization and referrals

Many routine urgent care evaluations do not require prior authorization, but requirements differ by plan and service. Certain medications, diagnostic studies, equipment, or follow-up services may require approval. A primary care referral may also be required for some specialist care.

If follow-up is recommended, contact the member-services number on your insurance card before scheduling a specialist or facility service. Ask whether the provider is in network, whether a referral is required, and whether prior authorization must be completed. This small step can help prevent unexpected expenses.

How to request a visit

To begin, request an UrgentCare2go appointment online or call (817) 508-8169. The team will review your location, symptoms, scheduling availability, and insurance information.

Before the medical professional arrives:

1. Keep your photo ID and current insurance card nearby.
2. Prepare a list of medications, allergies, medical conditions, and recent treatments.
3. Write down when symptoms began and whether they are improving or worsening.
4. Take your temperature if possible and note any recent test results.
5. Choose a clean, well-lit area where the examination can be completed safely.
6. Make sure a parent or legal guardian is available for a minor patient.

What happens after the visit

The medical professional will explain the assessment and care plan. Depending on the clinical situation, the plan may include home-care instructions, a prescription, monitoring guidance, or a recommendation for follow-up with primary care, a specialist, an imaging center, a laboratory, or an emergency department.

If a claim is submitted to your health plan, you may later receive an Explanation of Benefits. An Explanation of Benefits is not a bill. It shows how the plan processed the claim, including the allowed amount, plan payment, and any amount assigned to the patient. Compare it with any statement you receive and contact the insurer or UrgentCare2go if something appears incorrect.

Care that fits into your day

Hotchkiss Insurance Managers employees work in a service-focused environment, and their own healthcare should be straightforward to access. Mobile urgent care can reduce the disruption of seeking treatment for many common illnesses and minor injuries while still providing a professional, patient-centered medical visit.

When you need non-emergency care, visit UrgentCare2go or call (817) 508-8169 to ask about availability and insurance verification. For information about workplace benefits or enrollment, consult your current plan documents, contact your benefits team, or review the Hotchkiss Insurance careers and benefits page.