Ensign Employees Find Mobile Urgent Care at Home

Using Centivo Partnership Benefits with UrgentCare2go

When an illness or minor injury interrupts your day, traveling to a clinic and waiting for care may add unnecessary stress. UrgentCare2go™ brings professional medical care to eligible patients at home, at work, or another convenient location.

Ensign employees enrolled in the Centivo Partnership Plan may be eligible to receive participating primary and urgent care services from UrgentCare2go. Coverage depends on active eligibility, provider participation, medical necessity, referral requirements, and the service being requested.

Before scheduling, review the Ensign Insurance Page and contact Centivo to confirm your current benefits.

What Does the Ensign Medical Plan Include?

Ensign employees may be enrolled in the Centivo Partnership Plan.

According to the available plan information, the plan includes:

• $0 copay for participating primary care visits

• $0 copay for covered preventive care

• $50 copay for participating specialist visits

These amounts may not apply to every service provided during a visit. Laboratory testing, medications, medical supplies, procedures, and services outside the participating network may have separate costs.

An insurance card does not guarantee coverage or payment. Final responsibility depends on the member’s eligibility, benefits, referral status, medical necessity, network participation, and how Centivo processes the claim.

Can Ensign Employees Use UrgentCare2go?

Eligible Ensign employees and their covered family members may request mobile care for many non-life-threatening illnesses, minor injuries, and everyday medical needs.

UrgentCare2go may evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor burns, sprains, and strains

• Routine primary care concerns

• Chronic condition follow-ups

• Preventive care needs

Service availability depends on your location and medical needs. Call UrgentCare2go at (817) 508-8169 if you need help determining whether mobile care is appropriate.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Ensign Health Plan?

Centivo administers the Ensign Centivo Partnership Plan.

Centivo can assist members and providers with:

• Eligibility verification

• Medical benefit information

• Prior-authorization requirements

• Referral requirements

• Claim-status questions

• Copays and member cost sharing

• Participating-provider searches

For benefit verification, prior authorization, or claim-status assistance, use the Centivo Provider Portal or call Centivo Customer Service at (800) 981-8925.

For general Ensign plan questions, call Centivo at (833) 716-2159 or visit the Ensign Centivo Portal.

How Do I Verify My Ensign Benefits?

Verifying your benefits before receiving care can help you understand your expected financial responsibility.

When contacting Centivo, consider asking:

• Does UrgentCare2go participate with my Ensign plan?

• Is mobile urgent care covered under my benefits?

• Is DK Physicians PLLC recognized as participating?

• What copay, deductible, or coinsurance applies?

• Does the requested service require prior authorization?

• Is a primary care referral required?

• Are laboratory tests or medications billed separately?

• Are there geographic or service-area restrictions?

• What information should I provide when scheduling?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after Centivo processes the claim.

Benefit verification is not a guarantee of payment. The plan makes its final coverage determination after reviewing the submitted claim.

Does the Ensign Plan Require Specialist Referrals?

Yes. The Ensign Centivo Partnership Plan generally requires a provider referral before a member begins new specialty care.

The available plan information lists exceptions for:

• OB/GYN care

• Behavioral health services

• Chiropractic care

• Laboratory testing

• X-rays

• Occupational therapy

• Physical therapy

• Speech therapy

Referral rules may change or vary according to the requested service. Without a required referral, the member may become responsible for the full cost of specialty care.

Providers can submit referrals through the Centivo Referral Portal. Members should confirm the referral is on file before scheduling a specialist appointment.

How Can I Find an In-Network Provider?

The Ensign plan uses participating providers available through Centivo and the applicable Baylor Scott & White network arrangement.

To locate or confirm a participating provider:

• Visit the Ensign Centivo Portal

• Call Centivo at (833) 716-2159

• Contact BSWQA Care Navigation at 1-844-279-7589

• Ask whether UrgentCare2go and DK Physicians PLLC participate with your exact plan

Provide your Ensign plan name and member identification number when requesting assistance. Provider participation can change, so confirmation should be completed before each appointment whenever possible.

What Should I Have Ready Before My Visit?

Preparing a few details can make scheduling and benefit verification easier. Please have:

• Your current Ensign insurance card

• A photo identification card

• Your member identification number

• A list of current medications

• Known medication or food allergies

• Relevant medical conditions

• A brief description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Any required referral or authorization documents

UrgentCare2go may also request a payment card for copays, deductibles, coinsurance, or services that are not covered by the plan.

Where Are Ensign Claims Submitted?

Ensign medical claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, referral status, and current claim-submission instructions before sending a claim.

Mobile Medical Care That Fits Your Day

UrgentCare2go helps make care more convenient by bringing qualified medical professionals directly to eligible patients. Whether you are dealing with a sudden illness, a minor injury, or another non-emergency concern, the care team will listen, evaluate your symptoms, and explain the next step.

When you are ready, Book Today or call (817) 508-8169. Please have your Ensign Centivo insurance card available so your benefits, network participation, and referral requirements can be reviewed before your visit.