Medical Care Delivered to You

Catalyst Health Group Mobile Urgent Care

Medical Care Delivered to You

Feeling sick or managing a minor injury can interrupt your entire day. Traveling to a clinic and waiting for care may make the experience even more stressful. UrgentCare2go™ provides Catalyst Health Group employees and their covered family members with a more convenient way to receive professional medical care.

UrgentCare2go brings qualified medical providers directly to patients in eligible Texas service areas. Depending on your location and medical needs, care may be provided at home, at work, or another approved location.

Visit the UrgentCare2go Website to learn more about available mobile medical services.

Does UrgentCare2go Accept Catalyst Health Group Insurance?

UrgentCare2go accepts eligible Catalyst Health Group employee insurance plans. Because benefits differ between members, insurance eligibility and coverage should be reviewed before care is provided.

Visit the dedicated Catalyst Health Insurance page for current participation information.

Please have the following information available when scheduling:

• Your current insurance card
• The patient’s full name and date of birth
• The insurance member identification number
• The primary policyholder’s information
• Your service address and ZIP code
• A brief description of the patient’s symptoms
• A current list of medications and allergies

Copays, deductibles, coinsurance, exclusions, and other member costs may vary. Insurance participation does not guarantee payment for every service. Final coverage is determined by the health plan based on eligibility, medical necessity, plan requirements, and the services provided.

Convenient Care for Common Health Concerns

UrgentCare2go evaluates and treats many non-life-threatening illnesses and minor injuries. Mobile care may be appropriate for concerns such as:

• Cold and flu symptoms
• Cough, fever, or congestion
• Sore throat
• Ear pain or ear infections
• Headaches and body aches
• Nausea or vomiting
• Urinary symptoms
• Minor allergic reactions
• Rashes and skin concerns
• Minor injuries
• Dehydration concerns
• Medication-related questions
• Follow-up medical visits

The medical team will review your symptoms and determine whether a mobile visit is appropriate. Some conditions may require laboratory testing, imaging, specialist care, or treatment at an emergency facility.

How Do Catalyst Health Group Employees Schedule Care?

Scheduling begins by entering the patient’s information, symptoms, and service location. You may also be asked to upload the insurance card so the team can review the plan information.

Use the secure scheduling page to Book Today.

For scheduling assistance, insurance questions, or general support, call (817) 508-8169.

Appointment availability depends on the patient’s location, requested service, and provider schedule. UrgentCare2go uses a three-hour arrival window for home visits. The medical assistant will send a message when traveling to the appointment.

What Should You Expect During the Visit?

The provider will review the patient’s symptoms, medical history, medications, allergies, and current health concerns. Depending on the reason for the appointment, the visit may include:

• A physical evaluation
• Vital-sign measurements
• Treatment recommendations
• Point-of-care testing when available
• Prescription treatment when medically appropriate
• Guidance about follow-up care
• A referral for additional services when needed

Before the medical team arrives, patients should prepare a current medication list and choose a clean, well-lit area for the visit. All pets must be secured before the provider enters the home.

Please also provide any gate codes, building numbers, parking instructions, or other information needed to locate the service address.

When Should You Seek Emergency Care?

Mobile urgent care is intended for non-life-threatening medical concerns. It is not a replacement for emergency services.

Call 911 or visit the nearest emergency room for:

• Severe chest pain
• Major difficulty breathing
• Signs of a stroke
• Uncontrolled bleeding
• Loss of consciousness
• A severe allergic reaction affecting breathing
• Serious injuries
• Sudden confusion
• Any condition that may be life-threatening

If you are uncertain whether a mobile visit is appropriate, call (817) 508-8169 for assistance.

Compassionate Care That Fits Your Day

Work schedules, transportation needs, and family responsibilities can make visiting a traditional clinic difficult. Mobile medical care helps reduce those barriers by bringing the visit to the patient.

Catalyst Health Group employees can review their Insurance Information, explore services on the UrgentCare2go Website, or call (817) 508-8169 with questions.

When you are ready to request care, Book Now and confirm whether mobile service is available in your area.