CAS Insurance and Mobile Urgent Care

Convenient Care Delivered Across Texas

Mobile Urgent Care for CAS Plan Members

When you are sick or injured, traveling to a clinic and sitting in a waiting room may be the last thing you want to do. UrgentCare2go™ makes care more convenient by bringing a qualified medical professional to your home, workplace, or another eligible location.

If your health plan is administered by Coastal Administrative Services, commonly called CAS, you may be able to receive care through UrgentCare2go. Coverage and patient costs depend on your employer’s specific plan, eligibility, network requirements, and the medical services provided.

You can learn more about our mobile medical services on the UrgentCare2go Website.

What Is Coastal Administrative Services?

Coastal Administrative Services is a third-party administrator that helps manage certain employer-sponsored health plans. CAS may assist with eligibility, benefit verification, prior authorization, and claim information.

Some CAS-administered plans use the Employers Health Network Preferred Network. Participating providers can vary, so patients should verify that UrgentCare2go is in network for their specific plan before receiving care.

For current benefit and claim information, members can visit AccessCAS or call CAS at (800) 870-1831. Some members may also need to contact Elan Member Services at (833) 845-8854, depending on the employer and plan listed on their insurance card.

Does UrgentCare2go Accept CAS Insurance?

UrgentCare2go may provide in-network mobile urgent care for eligible members enrolled in certain CAS-administered employer health plans. Because CAS manages multiple plans, participation and coverage cannot be determined by the administrator’s name alone.

Before your visit, please have the following information available:

• Your insurance card
• Member identification number
• Group number
• Employer’s name
• Patient’s date of birth
• The reason care is needed

Our team can use this information to help review your plan. Final coverage and patient responsibility are determined by CAS and the terms of your employer’s health benefits.

If you need assistance, call UrgentCare2go at (817) 508-8169.

What Will I Pay for a Visit?

Copays, deductibles, and coinsurance vary among CAS-administered plans. Some plans may have a set office-visit copay, while others may require the deductible to be met before the plan begins sharing the cost.

Your insurance card and plan documents are the best sources for your current benefits. Contact CAS or Elan Member Services before scheduling if you need clarification about:

• Your copay or deductible
• Whether mobile urgent care is covered
• Whether UrgentCare2go is in network
• Prior-authorization requirements
• Your remaining deductible
• Claim status

Benefit verification is not a guarantee of payment. Your health plan makes the final coverage decision after reviewing the claim.

What Can Mobile Urgent Care Help Treat?

UrgentCare2go provides convenient evaluation and treatment for many non-life-threatening illnesses and injuries. Depending on your symptoms and medical needs, care may include an examination, testing, treatment, medication guidance, or follow-up recommendations.

Mobile urgent care may be appropriate for concerns such as:

• Cold and flu symptoms
• Cough, congestion, or sore throat
• Fever and body aches
• Nausea, vomiting, or diarrhea
• Urinary symptoms
• Minor allergic reactions
• Mild dehydration
• Headaches or migraines
• Minor sprains and strains
• Minor cuts, burns, or skin concerns

UrgentCare2go is not a replacement for emergency care. Call 911 or go to the nearest emergency room for chest pain, severe difficulty breathing, signs of a stroke, uncontrolled bleeding, loss of consciousness, or another potentially life-threatening emergency.

How Do I Schedule a Mobile Visit?

Scheduling is simple. Select an available service area, enter the patient’s information, provide the reason for the visit, and upload the insurance card when requested.

You can Book Now to check availability in your area.

UrgentCare2go uses a three-hour arrival window for home visits. The medical assistant will send a message when they are on the way. Please secure all pets before the care team enters the home.

Do CAS Plans Require Specialist Referrals?

Specialist Referral Requirements: N/A

The source information does not list a general specialist-referral requirement for these CAS-administered plans. Requirements may still vary by employer and benefit design. Contact CAS at (800) 870-1831 before scheduling specialty care to confirm whether a referral or prior authorization is required.

Care That Meets You Where You Are

Feeling unwell is already stressful. Getting medical attention should feel straightforward and supportive. UrgentCare2go brings professional mobile medical care to eligible patients throughout participating Texas service areas.

Visit the UrgentCare2go Website to learn more about our services. When you are ready, Book Today or call (817) 508-8169 for assistance.