Mobile Care for EHN Plan Members

Bridge Tower Properties Urgent Care

Mobile Care for EHN Plan Members

When an illness or minor injury interrupts your day, traveling to a clinic can make receiving care feel more complicated. UrgentCare2go™ brings professional medical care directly to patients at home, work, or another eligible location.

Bridge Tower Properties employees enrolled in the company’s Option 1 or Option 4 medical plan may be eligible to receive care through participating EHN Preferred Network providers. Because costs can vary, members should verify their benefits before scheduling an appointment.

Visit the UrgentCare2go Website to learn more about mobile medical services and eligible Texas service areas.

What Plans Are Available to Bridge Tower Properties Employees?

Bridge Tower Properties employees may be enrolled in one of the following medical plans:

• Option 1
• Option 4

Copays and other medical costs vary according to the member’s plan and the network status of the provider. Your insurance card should show the most accurate information about applicable copays, deductibles, coinsurance, and other cost-sharing amounts.

An insurance card does not guarantee coverage or payment. Members should confirm their eligibility and benefits before receiving care.

Who Administers the Bridge Tower Properties Plans?

The Bridge Tower Properties medical plans are administered by Health Plans, Inc., commonly known as HPI.

Members and providers can contact HPI for help with:

• Benefit verification
• Prior authorization requirements
• Claim-status questions
• Member eligibility
• Provider-network questions
• Cost-sharing information

Call HPI Customer Service at (877) 734-6692 or visit the HPI Website for additional assistance.

What Network Does the Plan Use?

The Bridge Tower Properties plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this particular network. Members should verify a provider’s participation before scheduling care.

To search for an in-network provider:

• Visit the HPI Provider Search
• Call HPI at (855) 855-7455
• Contact BSWQA Care Navigation at 1-844-279-7589

When calling, provide the member identification number shown on your insurance card and ask whether the provider participates in the EHN Preferred Network for your specific Bridge Tower Properties plan.

Can Bridge Tower Properties Employees Use UrgentCare2go?

Eligible Bridge Tower Properties employees and covered family members may use UrgentCare2go for many non-life-threatening illnesses and injuries when the service is available in their area.

UrgentCare2go can evaluate many concerns, including:

• Cold and flu symptoms
• Cough, congestion, or sore throat
• Fever and body aches
• Minor infections
• Headaches and migraines
• Nausea, vomiting, or diarrhea
• Urinary symptoms
• Minor allergic reactions
• Minor injuries
• General medical concerns requiring timely evaluation

Coverage depends on the member’s eligibility, plan benefits, network rules, medical necessity, and services provided.

Call (817) 508-8169 if you need help determining whether mobile medical care may be appropriate for your concern.

How Do I Verify My Benefits Before a Visit?

Before scheduling, contact HPI at (877) 734-6692 and ask:

• Is UrgentCare2go participating with my specific plan?
• Is mobile urgent care covered?
• Does my plan require prior authorization?
• What copay, deductible, or coinsurance applies?
• Are there any service-area restrictions?
• Is a referral required for the requested care?

Write down the representative’s name, the date of the call, and the reference number for your records.

Are Specialist Referrals Required?

The available Bridge Tower Properties plan information does not list a specific specialist-referral requirement.

Because requirements may vary by plan and service, members should contact HPI before beginning specialist care. HPI can confirm whether a referral or prior authorization is required under Option 1 or Option 4.

What Should I Have Ready When Scheduling?

Having the following information available can make registration and benefit verification easier:

• Your Bridge Tower Properties insurance card
• The patient’s full name and date of birth
• The subscriber or member identification number
• A photo identification card
• A list of current medications
• Known medication or food allergies
• A brief description of the medical concern
• The address where care is requested

For assistance, call UrgentCare2go at (817) 508-8169.

Claims Information for Providers

Bridge Tower Properties claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions before sending a claim.

Convenient Medical Care Delivered to You

UrgentCare2go helps make medical care easier to access when leaving home or work is inconvenient. Our team provides compassionate mobile care while helping eligible patients understand the next steps in their treatment.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information ready so your benefits can be reviewed before the visit.