Whole Foods Market Employees Access Mobile House Calls

Insurance Benefit Guidance for Convenient Texas Medical Care

When you or a family member feels unwell, receiving care without making an uncomfortable trip to a clinic can make the day feel more manageable. UrgentCare2go™ provides mobile urgent and primary care for eligible patients at their homes, workplaces, and other approved locations across Texas.

Whole Foods Market employees and their covered family members may be able to use their employer-sponsored medical benefits for a mobile medical visit. Coverage, provider-network participation, and member costs depend on the employee’s selected plan and should be verified before scheduling.

What Medical Plans Does Whole Foods Market Offer?

Whole Foods Market’s official 2026 benefits information lists four medical plans:

• Whole Health Plan

• National Choice Plan

• National Select Plan

• Surest Plan

Each plan uses a different provider network and cost-sharing structure.

The Whole Health Plan is available in selected markets. It includes a Preferred Tier through Employers Health Network and an Expanded Tier through Aetna Signature Administrators. WebTPA administers claims for this plan.

The National Choice and National Select plans use Blue Cross Blue Shield of Texas provider networks. The Surest Plan uses a UnitedHealthcare network and allows members to review applicable copays before receiving care.

Employees should check their current insurance card and benefit documents rather than relying on another team member’s plan information. Medical benefits may differ based on the selected plan, coverage tier, location, network, and requested service.

Can Whole Foods Market Employees Use UrgentCare2go?

Eligible Whole Foods Market employees and covered family members may be able to request an UrgentCare2go house call for many routine and non-life-threatening medical concerns.

The mobile medical team may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, and sore throat

• Fever and body aches

• Ear discomfort

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Rashes and skin concerns

• Minor cuts, burns, sprains, and strains

• Medication questions

• Certain primary care concerns

• Certain follow-up visits

Available services depend on the patient’s age, symptoms, location, medical needs, and the clinical professional’s assessment.

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another potentially life-threatening emergency.

How Do I Verify My Mobile Care Benefits?

Before requesting a house call, call the member-services number printed on your Whole Foods Market insurance card. Ask the representative to check benefits for UrgentCare2go and the medical professional who may provide your care.

Helpful questions include:

• Does UrgentCare2go participate with my exact medical plan?

• Is the treating medical professional in network?

• Are mobile medical house calls covered?

• Are primary care and urgent care visits processed differently?

• What copay, deductible, or coinsurance may apply?

• Are laboratory tests, medications, or procedures billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Will I have a time-of-service responsibility?

• Are there geographic or place-of-service restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and assist with benefit verification. However, only the health plan can provide the official explanation of benefits, and final coverage is determined after the claim is processed.

You can also review the UrgentCare2go insurance information before requesting care.

Understanding the Whole Health Plan Network

Whole Health Plan members may have access to two network tiers.

The Preferred Tier uses Employers Health Network, a local network of participating providers, clinics, and hospitals. The Expanded Tier uses the national Aetna Signature Administrators network.

Preferred and Expanded Tier services may have different deductibles, out-of-pocket maximums, and member responsibilities. A provider participating with one tier may not participate with the other.

Before requesting a house call, Whole Health Plan members should confirm:

• Whether UrgentCare2go participates with Employers Health Network

• Whether the treating medical professional participates

• Which network tier applies to the visit

• Whether mobile care is an eligible place of service

• What deductible or cost-sharing amount may apply

• Whether authorization or a referral is required

Whole Health Plan members can contact a Health Resource Coordinator at (844) 380-4554 for assistance with network, billing, and benefit questions.

What Should National Choice Members Confirm?

The National Choice Plan uses a national provider network through Blue Cross Blue Shield of Texas.

Members should use the provider-search resource associated with their specific plan or call the telephone number on their insurance card. Ask the representative to confirm both UrgentCare2go and the treating medical professional.

The National Choice Plan may apply the deductible and coinsurance to covered services. The amount owed can depend on the service performed, the provider’s network status, and the member’s deductible progress.

Do not assume that a mobile medical visit will be processed the same way as a traditional clinic appointment. Confirm the applicable place-of-service benefit before receiving care.

What Should National Select Members Confirm?

The National Select Plan also uses a Blue Cross Blue Shield of Texas network. However, its deductible, copays, coinsurance, and funding account structure differ from the National Choice Plan.

National Select members should ask:

• Is UrgentCare2go in network?

• Is the medical professional in network?

• Is the visit processed as primary or urgent care?

• Does a copay apply?

• Will the deductible apply?

• Are diagnostic services processed separately?

• Is a referral or authorization required?

Review the exact plan name on your insurance card before contacting member services.

What Should Surest Members Confirm?

The Surest Plan uses a UnitedHealthcare provider network. Members can typically review service costs through the Surest app before receiving care.

Because copays may vary by provider and service, employees should search for UrgentCare2go and confirm the treating medical professional’s participation. Members should also verify that mobile medical care is covered at the requested location.

If UrgentCare2go does not appear in the app or directory, contact Surest member services before scheduling. A directory listing does not guarantee coverage, so benefit verification remains important.

Is Prior Authorization Required?

Prior-authorization requirements depend on the employee’s selected medical plan and the requested service.

A routine medical evaluation may not require advance approval, while certain laboratory tests, diagnostic imaging, medications, procedures, specialist services, or follow-up treatments may require authorization.

Ask the health plan whether authorization is required specifically for:

• A mobile medical house call

• Primary or urgent care

• Laboratory testing

• Diagnostic imaging

• Medical procedures

• Durable medical equipment

• Specialist referrals

• Certain medications

Authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other benefit rules may affect how the claim is processed.

Are Referrals Required?

Referral requirements can differ between Whole Foods Market medical plans.

Some members may schedule primary or urgent care directly. Other members may need to select a primary care provider or obtain a referral before receiving certain services.

If your plan requires a designated primary care provider, ask whether the provider must be updated before scheduling. Request a confirmation or reference number after completing a provider change.

Specialist care, testing, imaging, procedures, and follow-up treatment may have separate referral or authorization requirements.

What Should I Prepare for My House Call?

Before your appointment, prepare:

• Your current Whole Foods Market insurance card

• A valid photo identification

• A current medication list

• Known medication and food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Preferred pharmacy information

• Your benefit-verification reference number

• Questions for the medical professional

Patients should also provide a safe, clean area for the visit. Pets must be secured before the medical assistant or provider arrives.

UrgentCare2go uses a three-hour arrival window for house calls. The medical assistant will send a text message when traveling to the patient’s location.

How Are Claims and Billing Handled?

Claims must be submitted using the information connected to the employee’s exact Whole Foods Market medical plan.

Providers should verify:

• Current member eligibility

• Medical plan and network name

• Group and member identification numbers

• Electronic payer identification number

• Claims mailing address

• Provider-network participation

• Mobile medical benefits

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Whole Health Plan claims are administered by WebTPA. Claims for other Whole Foods Market plans may follow different submission instructions. Providers should always use the information on the member’s current insurance card rather than claims information associated with another plan.

After a claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the health plan processed the claim, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Medical Care That Comes to You

When you are not feeling well, care should feel clear, respectful, and manageable. UrgentCare2go brings licensed medical care to eligible patients, allowing them to be evaluated in a familiar environment without sitting in a crowded waiting room.

The medical team will listen to your concerns, review your health history, complete an appropriate examination, and explain the recommended next step. If your symptoms require testing, specialist care, an in-person facility, or emergency treatment, the team will provide appropriate guidance.

To check whether mobile care is available near you, review the UrgentCare2go service area or call (817) 508-8169.

Please have your Whole Foods Market insurance card available so your current eligibility, provider-network participation, and mobile medical benefits can be reviewed before the appointment.