TTG Utilities Employees Access Urgent and Primary Care

Mobile Medical Visits with UrgentCare2go Insurance Benefits

When an illness or minor injury makes leaving home difficult, having medical care come to you can make the situation feel more manageable. UrgentCare2go™ provides mobile primary and urgent care for eligible patients at homes, workplaces, and other approved locations within its Texas service areas.

TTG Utilities employees and covered family members may be able to use their employer-sponsored medical benefits for mobile medical care. Coverage, provider-network participation, member costs, and authorization requirements should be verified before scheduling.

About TTG Utilities

TTG Utilities, Inc. is a North Central Texas civil-construction company that has operated since 1989. Its work includes underground utilities, gas and water lines, sewer systems, concrete construction, site excavation, and road projects. The company reports having more than 200 employees.

Employees working in construction, administration, transportation, and field operations may have demanding schedules. Mobile medical care can help eligible employees and family members receive attention for non-emergency health concerns without adding unnecessary travel to their day.

What Medical Plan Is Available?

Public benefit records indicate that TTG Utilities has offered employee health benefits associated with UnitedHealthcare. However, public information does not confirm the plan currently selected by each employee, its network, or its current benefit amounts.

Employees should use their current insurance card and plan documents—not an older card or public listing—to confirm:

• Insurance company or plan administrator

• Medical plan name

• Provider network

• Member and group identification numbers

• Primary care copay

• Urgent care copay

• Deductible and coinsurance

• Out-of-pocket maximum

• Referral requirements

• Prior-authorization requirements

• Claims-submission information

The medical evaluation, mobile service, laboratory testing, medications, imaging, procedures, and follow-up care may be processed separately.

An insurance card does not guarantee coverage or payment. Final responsibility depends on current eligibility, provider participation, medical necessity, deductible status, plan exclusions, authorization requirements, and the services provided.

Can TTG Utilities Employees Use UrgentCare2go?

Eligible TTG Utilities employees and covered family members may be able to receive mobile care through UrgentCare2go for routine health needs, sudden illnesses, and minor injuries.

The mobile medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Ear discomfort

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Rashes and skin concerns

• Minor cuts and burns

• Sprains and strains

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Laboratory-result follow-ups

Available services depend on the patient’s age, symptoms, location, medical history, and clinical needs.

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, stroke symptoms, loss of consciousness, confusion, uncontrolled bleeding, major trauma, or another potentially life-threatening emergency.

What Is the Difference Between Primary and Urgent Care?

Primary care supports routine healthcare needs and conditions requiring ongoing monitoring. A primary care appointment may include:

• Adult physical examinations

• Preventive healthcare discussions

• Medication management

• Blood-pressure monitoring

• Diabetes or cholesterol follow-up

• Laboratory-result reviews

• General health concerns

• Follow-up after a previous diagnosis

Urgent care addresses illnesses and minor injuries that need timely attention but are not life-threatening. These visits may involve respiratory symptoms, infections, urinary concerns, stomach symptoms, rashes, or minor injuries.

Insurance plans may apply different copays, deductibles, or coinsurance depending on how the appointment is classified. When verifying benefits, tell the representative whether you need primary care or urgent care.

Are Mobile House Calls Covered?

A plan that covers clinic-based primary or urgent care may not automatically cover a mobile house call in the same way. The insurance administrator should confirm whether the member’s plan includes care delivered at home, at work, or at another approved location.

Before scheduling, ask:

• Are mobile primary care visits covered?

• Are mobile urgent care visits covered?

• Is a house call covered under my plan?

• Does UrgentCare2go participate in my network?

• Is the treating medical professional in network?

• Is there a separate charge for mobile service?

• Does my deductible apply?

• What copay or coinsurance may apply?

• Is prior authorization required?

• Are laboratory tests or procedures billed separately?

UrgentCare2go can collect the patient’s insurance information and review available benefits. The insurance administrator makes the final coverage and payment determination after processing the claim.

How Do I Confirm Network Participation?

Provider participation can vary between plans offered by the same insurance company. UrgentCare2go appearing in one network does not guarantee participation in every employer plan.

To confirm participation:

• Call the member-services number on your current card

• Use the provider-search website listed on the card

• Search for UrgentCare2go

• Confirm the billing provider

• Confirm the treating medical professional

• Verify mobile or home-based services

• Verify benefits for the requested appointment type

Provide the representative with your employer name, plan name, member identification number, requested service, and appointment location.

Ask for the representative’s name and a reference number for the benefit-verification call.

Is Prior Authorization Required?

Many routine primary and urgent care evaluations may not require prior authorization. However, requirements vary by plan and service.

Advance approval may be required for:

• Certain diagnostic imaging

• Medical procedures

• Specialist services

• Specific medications

• Repeated treatments

• Durable medical equipment

• Other higher-cost services

Ask whether authorization is required for the mobile medical visit itself and for any additional service recommended during the appointment.

Prior authorization does not guarantee payment. The plan may still review current eligibility, medical necessity, network participation, plan exclusions, and claim details.

Are Referrals Required?

Referral requirements depend on the employee’s specific medical plan.

Some plans allow members to schedule primary and urgent care directly. Other plans may require the member to select a primary care provider or obtain a referral before receiving certain services.

If your plan requires a designated primary care provider, ask whether the provider must be updated before scheduling. When changing your designated provider, request a confirmation or reference number from the insurance representative.

Specialist appointments, imaging, procedures, and follow-up treatment may have separate referral or authorization requirements.

What Should I Prepare for My House Call?

Before the medical professional arrives, prepare:

• Your current TTG Utilities insurance card

• A government-issued photo ID

• A list of medications and supplements

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

• Questions for the medical professional

• A payment method for expected responsibility

Provide a safe, well-lit area where the medical professional can complete the evaluation. Secure pets before arrival and keep your telephone nearby.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when the team is on the way.

What Should I Expect During the Visit?

The mobile medical team will review your symptoms, medical history, medications, and allergies. Your vital signs may be checked before the medical professional completes the evaluation.

Depending on your medical needs, the care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging orders

• Follow-up care

• A specialist referral

• Clinic-based evaluation

• Emergency care when necessary

A prescription is not guaranteed. Medication decisions are based on the medical professional’s evaluation and what is clinically appropriate.

Are Laboratory Tests and Medications Covered Separately?

The cost of the house call may not include every service recommended or provided. Laboratory testing, medications, injections, supplies, imaging, and follow-up services may be processed separately.

Before completing an additional service, ask:

• Is the laboratory in network?

• Is the test covered?

• Does it require authorization?

• Is the medication on the plan’s formulary?

• Must I use a preferred pharmacy?

• Will the service apply to my deductible?

• What member cost may apply?

If testing or imaging is ordered outside the home, verify the facility’s network participation before receiving the service.

Claims and Billing Information

Providers should use the current TTG Utilities insurance card to verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and network name

• Primary care benefits

• Urgent care benefits

• Mobile-service coverage

• Billing-provider participation

• Treating-provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Claims information from a previous insurance card or another employer plan should not be used.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains the allowed amount, insurance payment, network discount, and remaining member responsibility.

If the Explanation of Benefits and the medical bill do not match, contact the insurance administrator and billing department before making an additional payment.

Compassionate Care That Comes to You

TTG Utilities employees work hard to support essential construction and infrastructure projects across Texas. When you or a covered family member feels unwell, UrgentCare2go can help make receiving non-emergency medical care more convenient.

Review accepted insurance information, check mobile-service availability, or call (817) 508-8169 for scheduling assistance.

Have your current TTG Utilities insurance card available so eligibility, network participation, and benefits can be reviewed before the appointment.