Spradley Property Management Employees Access Mobile Medical Care

Using Employer Health Benefits With UrgentCare2go Home Visits

When you or a family member feels unwell, traveling to a clinic may add more stress to an already difficult day. UrgentCare2go™ provides mobile medical care for eligible patients at home, work, or another appropriate location within available Texas service areas.

Spradley Property Management employees and their covered family members may be able to use employer-sponsored medical benefits for eligible mobile medical visits. Coverage, network participation, and member costs should always be confirmed before scheduling.

What Medical Plan Is Available?

Publicly available information does not identify the specific medical-plan names, networks, copays, deductibles, coinsurance, or out-of-pocket costs offered to Spradley Property Management employees.

Review your current insurance card and benefit documents for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Primary care copay

• Urgent care copay

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

Mobile primary care and urgent care services may be processed differently under the same medical plan. Laboratory testing, imaging, medications, procedures, medical supplies, and follow-up services may also have separate costs.

An insurance card does not guarantee coverage or payment. Final member responsibility may depend on eligibility, network participation, deductible status, medical necessity, authorization requirements, plan exclusions, and the services provided.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Spradley Employees Use UrgentCare2go?

Eligible Spradley Property Management employees and covered family members may be able to receive mobile care for many routine and non-life-threatening medical concerns.

The medical team may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Ear pain

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Minor cuts, burns, sprains, or strains

• Medication questions

• Routine primary care concerns

• Certain follow-up needs

Available services depend on the patient’s location, symptoms, medical needs, provider judgment, and the resources required for the visit.

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another potentially life-threatening emergency.

What Is Mobile Medical Care?

Mobile medical care allows an eligible patient to be evaluated at home, work, or another suitable location instead of traveling to a traditional clinic.

UrgentCare2go’s mobile care model may include:

• Medical evaluation

• Review of symptoms and medical history

• Vital-sign assessment

• Treatment recommendations

• Prescription decisions when medically appropriate

• Laboratory or imaging orders when needed

• Follow-up instructions

• Referral to a higher level of care when necessary

Not every medical concern can be evaluated safely through a mobile visit. The treating medical professional may recommend laboratory testing, diagnostic imaging, an in-person facility, specialist evaluation, or emergency care.

How Do I Verify My Benefits?

Before scheduling, call the member-services number on your Spradley Property Management insurance card and ask:

• Does UrgentCare2go participate with my exact medical plan?

• Is the treating medical professional in network?

• Are mobile medical or physician house-call services covered?

• Are primary care visits covered?

• Are urgent care visits covered?

• Which copay applies to a mobile appointment?

• Does my deductible or coinsurance apply?

• Is there a separate charge for mobile dispatch?

• Are laboratory tests, imaging, medications, or supplies billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and review available benefits before the appointment. However, the health plan provides the official benefit determination, and final coverage is established when the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary among medical plans offered by the same employer. Before receiving care, confirm that UrgentCare2go and the treating medical professional participate with your exact Spradley Property Management plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for UrgentCare2go

• Confirm participation for mobile medical care

• Confirm the treating medical professional’s participation

• Ask whether primary and urgent care use different networks

• Confirm benefits for the service you need

Provide your employer name, medical-plan name, member identification number, requested service, and Texas location when speaking with the insurance representative.

Is Prior Authorization Required?

Prior-authorization requirements depend on the member’s plan and the requested service.

Ask the plan administrator whether approval is required for:

• Mobile medical visits

• Physician house calls

• Certain laboratory tests

• Diagnostic imaging

• Medical procedures

• Specialist referrals

• Certain medications

• Ongoing treatments

• Follow-up services

Authorization does not guarantee payment. Current eligibility, network participation, medical necessity, deductible requirements, plan exclusions, and other benefit rules can affect how the claim is processed.

Are Referrals Required?

Referral requirements depend on the specific Spradley Property Management medical plan.

Some plans allow members to schedule primary and urgent care services directly. Other plans may require the member to select a primary care provider or receive a referral before obtaining certain services.

If your plan requires a designated primary care provider, ask whether that provider must be updated before the appointment. Request a confirmation or reference number after completing any provider change.

Specialist care, imaging, procedures, and follow-up treatment may have separate referral or authorization requirements.

What Should I Prepare for the Visit?

Before your appointment, prepare:

• Your current Spradley Property Management insurance card

• A valid photo identification

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Preferred pharmacy information

• Your benefit-verification reference number

• Questions for the medical professional

Choose a clean, well-lit area with enough room for the medical team to complete the evaluation. An adult should remain present throughout the appointment, and pets should be secured in a separate area before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window and sends a text message when the medical assistant is on the way.

What Should I Expect During the Appointment?

The medical team will review your symptoms, medical history, medications, and allergies. Your vital signs may be checked before the medical professional completes the evaluation.

Depending on your medical needs, the care plan may include:

• Medication recommendations

• Laboratory testing

• Diagnostic imaging orders

• At-home care instructions

• Follow-up appointments

• Specialist referrals

• Transfer to a higher level of care when necessary

The medical professional will explain the recommended next step and answer questions about your care.

Claims and Billing Information

Claims should be submitted using the information connected to the member’s exact Spradley Property Management medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Medical plan and network name

• Mobile-care benefits

• Primary and urgent care benefits

• Provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Providers should not use claims information associated with another employer or medical plan. Current submission instructions should be confirmed using the member’s insurance card or by contacting the plan administrator.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the plan reviewed the claim, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Medical Care Where You Need It

Whether you need help with an unexpected illness, a minor injury, or an ongoing health concern, UrgentCare2go makes it easier to receive attentive medical care without an unnecessary trip to a clinic.

The medical team will listen to your concerns, determine whether mobile care is appropriate, and explain the recommended next step.

When you are ready, check appointment availability or call (817) 508-8169. Please have your Spradley Property Management insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.