Renegade Group Employees Access Mobile Urgent Care

Employee Health Coverage with UrgentCare2go™ Across Texas

When you or a covered family member feels unwell, traveling to a clinic may add more stress to an already difficult day. UrgentCare2go™ brings professional medical care to eligible patients at their Texas home, workplace, hotel, or another approved location.

Renegade Group, LLC employees may be able to use their employer-sponsored medical benefits for mobile urgent care. Coverage, network participation, and member costs should be confirmed before scheduling.

What Renegade Group Medical Plan Is Available?

Publicly available information does not list the complete names, copays, deductibles, coinsurance, or coverage requirements for every Renegade Group medical plan.

Public benefits records indicate that Renegade Group has used multiple insurance carriers and Higginbotham Insurance Agency as its benefits broker. Because carriers and plan terms can change, employees should rely on their current insurance card and official benefit documents rather than older public records.

Review the front and back of your insurance card for:

• Medical plan name

• Insurance carrier or administrator

• Member and group identification numbers

• Provider network

• Member-services telephone number

• Copay, deductible, or coinsurance information

• Claims-submission instructions

• Prior-authorization contact information

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, authorization requirements, service location, and the care provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Renegade Group Employees Use UrgentCare2go?

Eligible Renegade Group employees and their covered family members may be able to request mobile care for many non-emergency medical concerns.

The mobile medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Minor cuts, burns, sprains, or strains

• Routine primary care concerns

• Certain follow-up visits

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Some injuries or work-related medical concerns may need to be processed through workers’ compensation rather than the employee’s regular health plan. Inform the scheduling team if the illness or injury occurred while working.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Renegade Group Health Plan?

The current insurance carrier or third-party administrator should be listed on the front or back of the Renegade Group insurance card.

The administrator can assist members and providers with:

• Eligibility verification

• Medical benefit questions

• Mobile-care coverage

• Copays, deductibles, and coinsurance

• Prior-authorization requirements

• Referral requirements

• Claim-status questions

• Provider-network participation

• Claims-submission information

Because Renegade Group has used more than one carrier, employees should not assume that a coworker has the same plan, network, or member costs. Use the contact information printed on your own insurance card.

How Do I Verify My Mobile-Care Benefits?

Before booking a mobile appointment, call the member-services number on your current insurance card and ask:

• Does UrgentCare2go participate with my Renegade Group plan?

• Is a mobile medical or home-based urgent care visit covered?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests, medications, procedures, or supplies billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Are there service-area or network restrictions?

• Is care at a workplace or hotel covered?

• Will I have a time-of-service responsibility?

• Where should the medical claim be submitted?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and assist with eligibility verification, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested medical service and the requirements of the employee’s plan.

Routine medical evaluations may not require advance approval, but certain medications, procedures, diagnostic tests, supplies, or follow-up services may have additional requirements.

Contact the member-services number on your insurance card before receiving a service that may require authorization. Ask whether approval must be obtained by the patient, ordering provider, or treating provider.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary between plans offered by the same employer. Before receiving care, confirm that UrgentCare2go and the treating medical professional participate with your exact Renegade Group plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for UrgentCare2go or the billing medical group

• Confirm coverage for mobile medical services

• Confirm participation at the requested Texas location

• Ask which benefit category applies to the visit

Provide the employer name, plan name, member identification number, requested service, and service address when confirming participation.

Are Specialist Referrals Required?

Publicly available information does not confirm whether every Renegade Group medical plan requires specialist referrals.

Some plans allow members to schedule specialist appointments directly, while others require a referral from a designated primary care provider. Specialist consultations, imaging, procedures, and other services may also require prior authorization.

If the UrgentCare2go medical professional recommends specialty care, contact your plan administrator before scheduling. Confirm the referral, authorization, and network requirements for the recommended provider.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

• Your current Renegade Group insurance card

• A valid photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

If the concern is related to your work duties, have any employer or workers’ compensation instructions available.

Provide a safe, clean, and well-lit area where the medical professional can complete the examination. Please secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

Providers should use the patient’s current Renegade Group insurance card and eligibility response to confirm:

• Insurance carrier or administrator

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan name and group number

• Provider network

• Mobile-care benefits

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Do not submit a claim using information from an expired card, another employee’s plan, or an older Renegade Group benefit period.

If the condition is work-related, confirm whether the claim should be submitted to the employee’s medical plan or the applicable workers’ compensation carrier before billing.

Compassionate Medical Care Brought to You

Renegade Group employees help support demanding energy, utility, and industrial operations. When an illness or minor injury makes traveling for care difficult, UrgentCare2go provides a convenient way to receive a professional medical evaluation at an eligible Texas location. Renegade Group describes its work as supporting the energy sector through utility, industrial maintenance, and employment services.

The mobile medical team will listen to your concerns, evaluate your symptoms, and explain whether treatment can be provided at your location or if you need a higher level of care.

Review accepted insurance information, book a mobile visit, or call (817) 508-8169.

Please have your Renegade Group insurance card available so your eligibility, mobile-care benefits, and network participation can be reviewed before the visit.