Pyramid Global Hospitality Employees Access Mobile Urgent Care

Insurance Guidance with UrgentCare2go™ Across Texas Service Areas

When you or a family member needs medical attention, leaving home or stepping away from work can make an already difficult day feel more stressful. UrgentCare2go™ brings professional medical care to eligible patients at their Texas home, workplace, hotel, or another approved location.

Pyramid Global Hospitality employees and their covered family members may be able to use their employer-sponsored health benefits for mobile medical care. Coverage, network participation, and member costs should be confirmed before scheduling.

What Medical Plans Are Available?

A previously published Pyramid Global Hospitality benefit guide listed UHC Navigate, UHC Navigate Saver, Surest Choice, and Surest Care plans. Medical benefits can change between plan years, locations, and employee groups, so members should use their current insurance card and 2026 benefit documents when verifying coverage.

Review your current insurance card for:

Medical plan name
Member and group identification numbers
Primary care copay
Urgent care copay
Deductible and coinsurance
Provider network
Member-services information
Prior-authorization requirements

The amount listed for primary or urgent care may not automatically apply to a mobile medical visit. Laboratory testing, medications, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, service location, and the care provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Pyramid Global Hospitality Employees Use UrgentCare2go?

Eligible Pyramid Global Hospitality employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

Cold and flu symptoms
Cough, congestion, or sore throat
Fever and body aches
Ear pain or ear infections
Allergies and sinus concerns
Headaches and migraines
Nausea, vomiting, or diarrhea
Urinary symptoms
Minor infections
Mild allergic reactions
Rashes and skin concerns
Minor injuries
Routine primary care concerns
Certain follow-up visits

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Coverage depends on the member’s current plan, eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Health Plan?

The current administrator or insurance carrier should be listed on the front or back of the Pyramid Global Hospitality insurance card.

Depending on the plan, members may have UnitedHealthcare, Surest, or another administrator. Current plan information should always be confirmed using the insurance card rather than an older benefit guide.

The administrator can assist members and providers with:

Eligibility verification
Medical benefit questions
Copays, deductibles, and coinsurance
Mobile medical service coverage
Prior-authorization requirements
Provider-network participation
Referral requirements
Claim-status questions
Claims-submission information

Have your insurance card, member identification number, group number, employer name, plan name, and requested service available when calling.

How Do I Verify My Benefits?

Before booking a mobile visit, contact the member-services number on your current insurance card and ask:

Does UrgentCare2go participate with my specific Pyramid Global Hospitality plan?
Is mobile urgent care covered?
Is care at my home, workplace, or hotel covered?
What copay, deductible, or coinsurance applies?
Are laboratory tests, medications, procedures, or supplies billed separately?
Is prior authorization required?
Is a referral required?
Will I have a time-of-service responsibility?
Are there network or service-area restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information before the visit, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested service and the requirements of the member’s current medical plan.

Members and providers should contact the plan administrator before receiving a service that may require approval. Ask whether authorization is required specifically for mobile, home-based, workplace, or hotel medical care.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks may differ between Pyramid Global Hospitality plans and employee locations. Before receiving care, confirm that UrgentCare2go and the treating medical professional participate with your exact plan.

To verify participation:

Call the member-services number on your insurance card
Use the provider-search website listed on the card
Search for UrgentCare2go
Confirm the requested Texas service location
Confirm the treating medical professional
Ask whether mobile care uses a different benefit

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

Referral requirements depend on the member’s current medical plan.

Some plans may require members to select a primary care provider or obtain a referral before receiving specialist care. Certain tests, treatments, procedures, and medications may also require prior authorization.

Contact the plan administrator before beginning specialist care to confirm the current referral and authorization requirements.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

Your Pyramid Global Hospitality insurance card
A photo identification card
A current medication list
Known medication or food allergies
Relevant medical records
Recent laboratory or imaging results
Any referral or authorization documents
A description of your symptoms
The date your symptoms began
Your preferred pharmacy information
Your benefit-verification reference number

Please provide a clean, safe, and well-lit area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when the care team is on the way.

Claims Information for Providers

Providers should use the current Pyramid Global Hospitality insurance card to confirm claim-submission instructions.

Verify the following before submitting a claim:

Electronic payer identification number
Claims mailing address
Member eligibility
Plan name and group number
Provider-network participation
Prior-authorization requirements
Referral requirements
Timely filing limits

Claims information can differ between UnitedHealthcare, Surest, and other plans. Providers should not use claim information associated with another plan year, employee group, or employer.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home, work, or a hotel is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your current Pyramid Global Hospitality insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.