Professional Packaging Systems Employees Access Mobile Urgent Care

Employee Health Coverage with UrgentCare2go™ Across Texas

When you are sick or injured, traveling to a clinic and waiting to be seen can add more stress to an already difficult day. Professional Packaging Systems LLC employees and eligible family members may have access to convenient mobile urgent care through UrgentCare2go™.

A medical professional can come to your home, workplace, hotel, or another approved Texas location, helping you receive attentive care where you feel comfortable.

Understanding Your Health Plan Benefits

Coverage depends on the specific health plan offered by Professional Packaging Systems LLC. Your copay, deductible, coinsurance, network requirements, and covered services may vary.

Before requesting care, review the front and back of your insurance card. It contains the member-services number and other information needed to verify your benefits. Because exact plan costs are not publicly listed, contact your insurance administrator or UrgentCare2go to confirm your expected responsibility.

Who May Use UrgentCare2go?

Professional Packaging Systems LLC employees and covered dependents may be eligible when enrolled in the applicable employer-sponsored health plan.

UrgentCare2go can help with many non-life-threatening illnesses and injuries, including:

• Cold and flu symptoms

• Sore throat, cough, and fever

• Ear infections

• Allergies and sinus concerns

• Nausea, vomiting, and diarrhea

• Minor cuts, burns, and sprains

• Urinary symptoms

• Rashes and minor skin conditions

UrgentCare2go does not provide immunizations or children’s annual physical examinations. Call 911 or visit the nearest emergency room for chest pain, severe breathing problems, signs of stroke, uncontrolled bleeding, loss of consciousness, or another life-threatening emergency.

Verify Your Insurance Before Your Visit

Insurance coverage should be verified before receiving care. Have the following information available:

• Patient’s full legal name and date of birth

• Insurance company and plan name

• Member and group identification numbers

• Policyholder’s name and date of birth

• A clear image of the front and back of the insurance card

• Current address and requested service location

UrgentCare2go can use this information to check eligibility and available benefits. Verification is not a guarantee of payment. Final coverage is determined by the health plan after the claim is reviewed.

Prior Authorization and Referrals

Some health plans require prior authorization or a referral for certain services. Review your plan documents or call the member-services number on your insurance card before booking.

If your plan requires a referral, contact your primary care provider for assistance. Receiving authorization or a referral does not guarantee that every service will be covered.

Confirm Network Participation

Network participation can vary by plan. Use the provider-search tool offered by your insurance administrator or call the number on your card to determine whether UrgentCare2go is considered in-network.

Ask about:

• Urgent care benefits

• Mobile or home-based medical services

• Copays, deductibles, and coinsurance

• Network restrictions

• Authorization or referral requirements

• Noncovered services

What to Expect During Your Visit

After booking, you will receive an estimated three-hour arrival window. A medical assistant will text you when the care team is on the way.

Prepare a clean, well-lit area for the examination. Please secure pets before the team arrives and have your identification, insurance card, medication list, allergies, and relevant medical history ready.

The medical professional will evaluate your symptoms, explain the recommended care plan, and help determine whether you need prescriptions, testing, follow-up care, or a higher level of treatment.

Claims and Billing Information

Claims are submitted using the information associated with your health plan. Claims instructions, payer identification numbers, and mailing addresses can differ between plans, so providers should use the current information printed on the insurance card or confirm details with the plan administrator.

You may receive an explanation of benefits after the claim is processed. This document is not a bill. It explains what the plan covered and what amount, if any, may be your responsibility.

Compassionate Care That Comes to You

Professional Packaging Systems LLC employees work hard, and seeking medical care should not make an uncomfortable day more difficult. UrgentCare2go brings respectful, convenient care to you so you can focus on feeling better.

Visit UrgentCare2go or call (817) 508-8169 to ask about your insurance benefits.

When you are ready, book a mobile urgent care visit at your Texas home, workplace, hotel, or another approved location.