English EN
English EN
Español ES
UrgentCare2Go
← All updates

Nebraska Furniture Mart Mobile Urgent Care

Three Centivo Plans with UrgentCare2go™Uploaded Image

When you or a family member feels unwell, having medical care come to you may make the day feel more manageable. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved Texas location.

Nebraska Furniture Mart employees may be enrolled in the NFMEX Emerald Plan, Onyx Plan, or Pearl Plan. These plans use the BSW Premier network, but copays, deductibles, and other member costs differ. Verify your specific benefits before scheduling a mobile visit.

What Nebraska Furniture Mart Plans Are Available?

Nebraska Furniture Mart employees may be enrolled in one of three Centivo plans:

  • NFMEX Emerald Plan

  • Onyx Plan

  • Pearl Plan

The available plan information lists the following costs:

NFMEX Emerald Plan

  • $10 copay for a primary care visit

  • $40 copay for a specialist visit

Onyx and Pearl Plans

  • Members must first meet the applicable deductible

  • Copays or coinsurance may vary after the deductible is met

  • Medical cost-sharing information is available on the member’s insurance card

These amounts may not automatically apply to a mobile urgent care visit. Laboratory testing, medications, injections, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, network participation, deductible status, authorization requirements, service location, and the care provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Nebraska Furniture Mart Employees Use UrgentCare2go?

Eligible Nebraska Furniture Mart employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Nebraska Furniture Mart Plans?

Centivo administers the Nebraska Furniture Mart Emerald, Onyx, and Pearl plans.

Centivo can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

  • Prior-authorization requirements

  • Claim-status questions

For assistance:

Have the member identification number from your Nebraska Furniture Mart insurance card and your plan name available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact Centivo at (877) 293-5521 and ask:

  • Does UrgentCare2go participate with my specific Nebraska Furniture Mart plan?

  • Is a mobile medical visit covered?

  • What copay, deductible, or coinsurance applies?

  • Has my Onyx or Pearl Plan deductible been met?

  • Are laboratory tests, medications, procedures, or supplies billed separately?

  • Is prior authorization required?

  • Is a referral required?

  • Will I have a time-of-service responsibility?

  • Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided. Final coverage is determined when Centivo processes the claim.

UrgentCare2go can collect your insurance information and help prepare for the visit, but Centivo provides the official explanation of your plan benefits.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested.

Members and providers should contact Centivo at (877) 293-5521 or use the Centivo Provider Portal before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other rules may affect how the claim is processed.

What Network Do the Plans Use?

The Nebraska Furniture Mart Emerald, Onyx, and Pearl plans use the BSW Premier network through Baylor Scott & White Health Plan. This network includes participating Baylor Scott & White Quality Alliance providers.

Not every Baylor Scott & White provider may participate with each Nebraska Furniture Mart plan. Members should confirm that UrgentCare2go and the treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

  • Visit the Centivo Provider Locator

  • Call Centivo Customer Service at (877) 293-5521

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The available Nebraska Furniture Mart plan information does not list a general specialist-referral requirement.

Certain specialist visits, tests, treatments, or procedures may still require a referral or prior authorization. Contact Centivo before beginning specialty care to confirm the current requirements for your specific plan.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your Nebraska Furniture Mart insurance card

  • A photo identification card

  • Your Emerald, Onyx, or Pearl Plan name

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Please provide a safe, clean area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

Nebraska Furniture Mart plan claims are submitted to Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, plan name, network participation, deductible status, authorization requirements, and current claim-submission instructions before providing care or submitting a claim.

Medical Care Brought to Your Location

UrgentCare2go helps make non-emergency medical care easier to access when leaving home or work is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your Nebraska Furniture Mart insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.