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LiveWire EV Employees Access Mobile Urgent Care

High Performance Plan Care with UrgentCare2go™Uploaded Image

Feeling unwell can make even a short trip to a clinic feel overwhelming. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved Texas location.

LiveWire EV employees may be enrolled in the Centivo High Performance Plan. The available plan information lists a $0 primary care copay and a $30 specialist copay. Because mobile medical services may be processed differently from a traditional office visit, verify your specific benefits before scheduling care.

What Does the LiveWire EV Plan Cover?

LiveWire EV offers the High Performance Plan administered by Centivo.

The available plan information lists:

  • Primary care visit: $0 copay

  • Specialist visit: $30 copay

These amounts may not automatically apply to a mobile urgent care visit. Laboratory testing, medications, injections, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, network participation, referral requirements, service location, and the care provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can LiveWire EV Employees Use UrgentCare2go?

Eligible LiveWire EV employees and their covered family members may be able to use UrgentCare2go for many non-emergency health concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s plan, current eligibility, medical needs, network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the LiveWire EV Plan?

Centivo administers the LiveWire EV High Performance Plan.

Centivo can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Provider-network participation

  • Referral requirements

  • Prior-authorization requirements

  • Claim-status questions

  • Copays and other member costs

For assistance:

Have the member identification number from your LiveWire EV insurance card available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact Centivo at (800) 924-7150 and ask:

  • Does UrgentCare2go participate with my LiveWire EV High Performance Plan?

  • Is a mobile medical visit covered?

  • Will the $0 primary care copay apply to this visit?

  • Are laboratory tests, medications, procedures, or supplies billed separately?

  • Is prior authorization required for the requested service?

  • Is a referral required?

  • Will I have a time-of-service responsibility?

  • Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided. Final coverage is determined when Centivo processes the claim.

UrgentCare2go can collect your insurance information and help prepare for the visit, but Centivo provides the official explanation of your plan benefits.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested.

Members and providers should contact Centivo at (800) 924-7150 or use the Centivo Provider Portal before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, referral requirements, and other plan rules may affect how a claim is processed.

What Network Does the Plan Use?

The LiveWire EV High Performance Plan provides access to participating Baylor Scott & White Quality Alliance providers.

Not every Baylor Scott & White provider may participate with this specific plan. Members should confirm that UrgentCare2go and the treating medical professional participate before receiving care.

To locate or verify an in-network provider:

  • Visit the Centivo Member Website

  • Call Centivo Customer Service at (800) 924-7150

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, High Performance Plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The LiveWire EV High Performance Plan requires a provider referral before beginning most new specialty care.

Referral exceptions listed in the available plan information include:

  • OB/GYN care

  • Behavioral health services

  • Chiropractic care

  • Rehabilitation services

  • Laboratory testing

  • X-rays

  • Occupational therapy

  • Physical therapy

  • Speech therapy

A referral may still be needed for other specialist services. Without the required referral, the member may be responsible for the full cost of care.

Members should contact Centivo before beginning specialty care to confirm whether a referral or prior authorization is required. Providers can submit referrals through the Centivo Provider Portal.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your LiveWire EV insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any required referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Please provide a safe, clean area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

LiveWire EV High Performance Plan claims are submitted to Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, network participation, referral requirements, authorization requirements, and current claim-submission instructions before sending a claim.

Medical Care Brought to Your Location

UrgentCare2go helps make non-emergency medical care easier to access when leaving home or work is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your LiveWire EV insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.