Curative Members Can Request UrgentCare2go Mobile Medical Visits

Check Your Benefits Before Scheduling Care at Home

When you feel sick or need medical follow-up, traveling to a clinic may not always be easy. UrgentCare2go® provides eligible mobile medical services at homes, workplaces, hotels, and other approved locations.

UrgentCare2go accepts Curative insurance, but each member should confirm coverage before scheduling. Your network, employer plan, requested service, deductible, and medical needs can affect how the appointment is processed.

Visit the UrgentCare2go Curative insurance page to review information about using your plan.

Does UrgentCare2go Accept Curative?

Yes. UrgentCare2go lists Curative as an accepted insurance plan for eligible medical services.

Acceptance does not mean that every service is automatically covered. Curative members may have different networks, benefit structures, cost-sharing requirements, and authorization rules.

Before scheduling, confirm:

• Your Curative coverage is active.

• UrgentCare2go participates with your exact plan.

• The healthcare professional assigned to your appointment is in network.

• Mobile medical visits are included in your benefits.

• Your requested service is covered.

• A referral or prior authorization is not required.

• Your deductible, copay, or coinsurance may apply.

• Testing, medications, and treatments have separate benefits.

• You understand your expected patient responsibility.

Insurance verification is based on the information available when benefits are checked. Final payment is determined after the health plan receives and processes the claim.

What Is Included in a Mobile Medical Visit?

A mobile appointment brings an appropriate medical evaluation to the patient’s location.

Depending on the symptoms and requested service, the appointment may include:

• A review of symptoms

• A medical-history assessment

• Medication and allergy review

• Vital-sign measurements

• A focused physical examination

• Point-of-care testing

• Specimen collection

• An appropriate treatment

• Medication administration when medically indicated

• A prescription when appropriate

• Primary-care follow-up

• Referral to another healthcare professional or facility

• Instructions for continued care

UrgentCare2go provides mobile care for eligible non-life-threatening illnesses, injuries, and routine health concerns.

Which Curative Services May Be Eligible?

Coverage depends on the individual member’s benefits and the medical service being requested.

Mobile urgent care

UrgentCare2go mobile urgent care may be appropriate for stable, non-life-threatening concerns such as:

• Cold symptoms

• Cough or congestion

• Flu-like symptoms

• Sore throat

• Sinus symptoms

• Ear discomfort

• Mild fever

• Allergies

• Pink eye

• Minor skin concerns

• Nausea or vomiting

• Diarrhea or constipation

• Urinary symptoms

• Minor headaches without emergency warning signs

• Insect bites

• Minor cuts or scrapes

• Other appropriate illnesses or injuries

A mobile appointment is not appropriate for severe or life-threatening symptoms. The healthcare professional may also recommend an in-person clinic, imaging center, specialist, or emergency department after evaluating the patient.

Mobile primary care

UrgentCare2go primary care may help eligible patients receive medical follow-up at an approved location.

Primary-care services may include:

• Routine health follow-up

• Chronic-condition management

• Blood-pressure monitoring

• Diabetes follow-up

• Medication management

• Preventive-health discussions

• Review of laboratory results

• Laboratory orders

• Health education

• Referrals when medically appropriate

Tell the scheduling team whether your concern involves a new illness or an ongoing condition. This information helps the team select the appropriate appointment type.

Testing services

A healthcare professional may recommend testing when symptoms cannot be fully evaluated through medical history and examination alone.

Available testing may include:

• Influenza testing

• COVID-19 testing

• Rapid strep testing

• Urinalysis

• Pregnancy testing

• Certain respiratory tests

• Blood collection

• Routine laboratory panels

• Cultures

• Other medically appropriate testing

Testing is not automatically included with the medical appointment. Point-of-care tests, specimen collection, and outside laboratory processing may be billed separately.

How Should You Verify Your Curative Benefits?

Contact Curative before the appointment. Use the member-services information provided with your current plan.

Ask:

• Is UrgentCare2go in my network?

• Is the treating healthcare professional in network?

• Are mobile urgent-care appointments covered?

• Are mobile primary-care appointments covered?

• Does my plan require a referral?

• Is prior authorization required?

• What deductible, copay, or coinsurance applies?

• Are point-of-care tests covered?

• Is mobile specimen collection covered?

• Which outside laboratory should be used?

• Are medications administered during the visit covered?

• Are prescriptions processed through a separate pharmacy benefit?

Request and save:

• The representative’s name

• The date and time of the call

• A call-reference number

• Any authorization number

• The benefits explained during the call

A reference or authorization number does not guarantee payment, but it documents the information provided by the health plan.

What Can Affect Your Appointment Cost?

The amount a Curative member owes can depend on:

• Active eligibility

• Network participation

• The appointment type

• The diagnosis

• Medical necessity

• Deductible status

• Copay or coinsurance requirements

• Tests performed

• Medications administered

• Supplies used

• Outside laboratory processing

• Follow-up care

• Referral or authorization requirements

A service can be covered while still leaving the member with a deductible, copay, or coinsurance.

Ask about each expected part of the appointment instead of assuming that accepting Curative means every service will be paid in full.

What Information Is Needed for Verification?

Provide accurate insurance and personal information when scheduling.

You may need:

• The patient’s legal name

• Date of birth

• Current address

• Telephone number

• Curative member information

• Employer or group details

• The reason for the visit

• Current symptoms

• Relevant medical conditions

• Current medications

• Known allergies

• Referral information

• Authorization information

The patient’s name and date of birth should match the information in the Curative member record. Incorrect or outdated information may delay verification.

How Should You Prepare for the Appointment?

Before the healthcare professional arrives, prepare:

• Government-issued photo identification

• Current Curative member information

• Medication and supplement list

• Medication and food allergies

• Relevant medical records

• Recent test results

• A list of current symptoms

• The date the symptoms began

• Recent temperature or blood-pressure readings

• Referral or authorization documents

• Preferred pharmacy information

• A clean and well-lit area for the evaluation

Keep your telephone nearby. UrgentCare2go uses a three-hour arrival window, and the medical assistant will send a text message when traveling to your location.

Secure all pets before the medical professional arrives.

What Happens During the Mobile Appointment?

The exact process depends on the reason for the visit, but it may include:

1. Confirming your information: The team verifies the patient’s identity and appointment details.

2. Reviewing your health history: The healthcare professional discusses symptoms, medical conditions, medications, and allergies.

3. Checking vital signs: Blood pressure, heart rate, temperature, oxygen level, and respiratory rate may be measured.

4. Completing an examination: The healthcare professional performs a focused assessment based on the concern.

5. Recommending testing: Point-of-care testing or specimen collection may be recommended when medically appropriate.

6. Developing a care plan: The patient receives treatment guidance, an appropriate prescription, follow-up instructions, or a referral.

The appointment does not guarantee a prescription, medication, test, or treatment. Medical decisions are based on the patient’s condition and the healthcare professional’s judgment.

Are Prescriptions Included?

A prescription may be provided when the healthcare professional determines that medication is appropriate.

Prescription costs are separate from the mobile appointment. Your Curative pharmacy benefits may determine:

• Whether the medication is covered

• Which pharmacy should be used

• Whether a generic medication is preferred

• Whether prior authorization is required

• Whether quantity limits apply

• Your expected cost

Contact Curative or your pharmacy if you have questions about medication coverage.

Are Laboratory Tests Covered?

Laboratory benefits may differ from medical-visit benefits.

Before completing testing, ask Curative:

• Is the requested test covered?

• Is the processing laboratory in network?

• Is mobile collection covered?

• Does the test require prior authorization?

• Does my deductible apply?

• Will the laboratory submit a separate claim?

• Must I use a designated laboratory location?

• What amount may I owe?

A covered medical visit does not guarantee that every laboratory test will be covered.

Review the UrgentCare2go insurance information and confirm each requested service directly with Curative.

Where Is Mobile Care Available?

Eligible UrgentCare2go services may be available in:

• Dallas–Fort Worth

• Arlington

• Austin

• Brownwood

• El Paso

• Farmers Branch

• Houston

• San Antonio

• Surrounding serviced communities

Availability depends on the exact address, appointment time, requested service, and mobile-team coverage.

When Should You Call 911?

UrgentCare2go is intended for appropriate non-life-threatening medical concerns. It does not replace emergency medical services.

Call 911 immediately for:

• Severe chest pain

• Severe difficulty breathing

• Signs of a stroke

• Loss of consciousness

• A seizure

• Uncontrolled bleeding

• A severe allergic reaction

• Major trauma

• Sudden confusion

• A suspected overdose

• Severe or rapidly worsening symptoms

• Any potentially life-threatening condition

Do not wait for insurance verification or a scheduled mobile appointment when emergency symptoms are present.

Understand Your Curative Benefits Before the Visit

Curative members may be able to use their benefits for eligible UrgentCare2go urgent-care, primary-care, and testing services.

Confirming the provider network, mobile-visit benefit, requested service, and expected costs before the appointment can help you understand how your plan may apply.

Visit the UrgentCare2go Curative insurance page to learn more. You may also call UrgentCare2go at (817) 508-8169 for scheduling and insurance-verification assistance.

Keep your current Curative member information available when calling.

Medical disclaimer: This article provides general educational information and does not replace professional medical advice, diagnosis, or treatment. Insurance acceptance does not guarantee payment. Coverage, network status, medical necessity, authorization requirements, and patient costs must be confirmed for every member and service. Call 911 for a medical emergency.