Healthcare Delivered Across Texas

Mobile Urgent Care for BSW Marketplace Members

When you are sick or injured, leaving home and waiting at a clinic can add more stress to an already difficult day. UrgentCare2go™ brings professional mobile medical care directly to eligible patients at home, work, or another approved location.

If you are enrolled in a Baylor Scott & White Marketplace Plan, you may be eligible to receive covered care from UrgentCare2go in participating Texas service areas. Coverage and patient costs depend on your specific plan, network, deductible, and the medical services provided.

Visit the UrgentCare2go Website to learn more about our mobile medical services.

What Is a Baylor Scott & White Marketplace Plan?

Baylor Scott & White Health Plan provides individual and family coverage through the Affordable Care Act Health Insurance Marketplace. Marketplace plans may have Gold, Silver, or Bronze coverage levels with different deductibles, copays, coinsurance, and benefits.

Many Marketplace plans use the BSW Premier HMO network. Because benefits and participating providers can vary, patients should verify that UrgentCare2go is in network under their specific member plan.

Review the Baylor Scott & White Insurance Page for information about receiving care through UrgentCare2go.

Does UrgentCare2go Accept BSW Marketplace Insurance?

UrgentCare2go may provide in-network mobile urgent care for eligible Baylor Scott & White Marketplace Plan members. Coverage cannot be determined by the Baylor Scott & White name alone because benefits vary among Gold, Silver, and Bronze plans.

Please have the following information ready when scheduling:

• Insurance card
• Member identification number
• Group number, when listed
• Patient’s date of birth
• Plan name or coverage level
• Reason medical care is needed

Our team can use this information to help review the correct plan before the visit. Baylor Scott & White Health Plan makes the final determination regarding coverage and patient responsibility.

For assistance, call UrgentCare2go at (817) 508-8169.

What Will My Mobile Visit Cost?

Copays, coinsurance, deductibles, and out-of-pocket costs vary by Marketplace plan. The amount shown on another Baylor Scott & White member’s card may not apply to your coverage.

Check your insurance card or member portal for information about:

• Primary care copays
• Urgent care copays
• Specialist copays
• Deductible requirements
• Coinsurance
• Out-of-pocket limits
• Network requirements
• Prior authorization

Benefit verification is not a guarantee of payment. Final coverage is determined after Baylor Scott & White Health Plan receives and processes the claim.

What Can Mobile Urgent Care Help Treat?

UrgentCare2go provides evaluation and treatment for many non-life-threatening illnesses and minor injuries. Depending on your symptoms and medical needs, care may include an examination, testing, treatment, medication guidance, or follow-up recommendations.

Mobile urgent care may be appropriate for concerns such as:

• Cold and flu symptoms
• Cough and congestion
• Sore throat
• Fever and body aches
• Urinary symptoms
• Nausea, vomiting, or diarrhea
• Mild dehydration
• Headaches or migraines
• Minor allergic reactions
• Minor sprains and strains
• Skin concerns
• Minor cuts or burns

A medical professional will assess your condition and determine whether mobile treatment is appropriate. Testing, imaging, specialty care, or an emergency-room evaluation may be recommended when needed.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, or another potentially life-threatening emergency.

How Can I Verify Benefits or Check a Claim?

Members can review their benefits through the Baylor Scott & White Health Plan website or the MyBSWHealth app.

Providers can use the Baylor Scott & White Health Plan provider portal for eligibility, prior authorization, and claim information. Prior-authorization assistance is also available by calling (866) 384-3488 or faxing (800) 626-3042.

Have your member identification number and date of birth available when calling about benefits or claims.

How Do I Schedule Mobile Urgent Care?

You can Book a Mobile Visit by entering the requested patient information, describing the reason for care, and uploading your insurance card.

UrgentCare2go uses a three-hour arrival window for mobile appointments. The medical assistant will send a message when they are on the way. Please secure pets before the care team enters the home.

Service availability depends on the patient’s location and the type of care requested.

How Can I Find an In-Network Provider?

Members can search the Baylor Scott & White Health Plan provider directory through the BSWHP Member Website or contact the BSWQA Care Navigation team at 1-844-279-7589.

Because Marketplace plans may use the BSW Premier HMO network, confirm the provider’s participation before receiving non-emergency care.

Do BSW Marketplace Plans Require Specialist Referrals?

Specialist Referral Requirements: N/A

The available plan information does not list one referral rule that applies to every Baylor Scott & White Marketplace Plan. Requirements may vary by plan. Contact Baylor Scott & White Health Plan before scheduling specialty care to determine whether your plan requires a referral or prior authorization.

Mobile Medical Care When You Need It

UrgentCare2go helps eligible Baylor Scott & White Marketplace Plan members receive professional medical care without making an unnecessary trip to a clinic.

Review the Baylor Scott & White Insurance Page for additional information. When you are ready, Book Today or call (817) 508-8169 for assistance.